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FAQs

FAQ

If you can’t find an answer to your question then you give us a shout on email customerservice@unitedchangemakers.com or call our office on 01629 828850.

 

Where can I buy UCM?

The best place to buy is on our website, sign up to our newsletter to be the first to hear about exclusive offers and news. If you prefer to shop in-store then you’re in luck! We are currently building a whole community of trusted independent stockists around the UK and Europe.

 

Where is United Change Makers based?

We work from a lovely office in the Peak District, close to the market town of Bakewell, Derbyshire, United Kingdom.

 

How can I get in touch?

We love a good chat to our customers, check out our contact page to see how best to reach us.

 

Are all your jeans organic?

Yes they are! We use GOTS Certified organic cotton throughout all of our denim collection. You can learn more here.

 

What is GOTS?

GOTS stands for Global Organic Textile Standard, a worldwide leading certification of textile processing for organic fibres. The great thing about this certification is that they consider both ecological and social criteria, and independently certify and inspect all partners and facilities. For UCM, this certification is really important as it gives us additional confidence in our supply chain. You can learn more about GOTS on their website

 

Are all your jeans vegan friendly?

Of course. Our aim is to design and produce consciously and cruelty free. Our waistband label patch is made of a woven cotton fabric, and all the dyes used are natural and animal free to meet the strict guidelines of GOTS.

 

Where do you make your jeans?

Our collection is produced by our manufacturing partners in Indonesia. We love this team and work closely with them throughout production and aim to maintain a face-to-face relationship whenever possible.

Our design and sourcing team visit the factories frequently, meeting the wonderful workers who make our clothes. The factory is regularly audited, inspected and certified.

 

Are your jeans plastic free?

Becoming plastic-free is one of our top priorities. There are a number of considerations in jeans manufacture that we still need to investigate to eradicate plastic from our production. At the moment we are focusing on the clear protective bags used to stop potential water damage during transit and storage and hope to find a plastic free alternative by the end of the year.

 

Do you use plastic courier bags?

At the moment yes – but for some regions we do offer a reusable packaging service that you can return to us freepost after use. This comes at a slight extra cost but is a sustainable option. We hope to make this the standard method as soon as possible.

 

Will UCM ever do menswear?

Watch this space! We have a menswear collection in development with no release date yet.

 

How do I sign up to your mailing list?

You can sign up directly within the website footer.

 

How do I unsubscribe from your mailing list?

At the bottom of any email you receive from us, there will be a link at the bottom that once clicked will immediately unsubscribe you. Alternatively, you can email us on customerservice@unitedchangemakers.com.

 

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